GENERAL CONDITIONS OF SALE
ARTICLE 1. DESIGNATION OF THE SELLER
SAS SCHADE JEWELLERY
15, rue des Abbesses
75018 Paris
RCS PARIS B 432 920 197
APE 524 V
ARTICLE 2. SCOPE OF APPLICATION OF THE GTC
These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by SAS SCHADE JEWELLERY ("the Seller") with consumers and non-professional buyers ("Customers or the Customer") (also referred to individually as "a Party" and collectively as "the Parties") wishing to acquire the products offered for sale by the Seller ("the Products") on the website www.schadestore.com .
They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
These General Conditions of Sale may be supplemented by specific conditions, stated on the website, before any transaction with the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
These General Conditions of Sale are systematically communicated to all Customers prior to placing an order and will prevail, where applicable, over any other version or any other contradictory document.
They are accessible at any time on the website www.schadestore.com .
The Customer declares to have read these General Conditions of Sale and to have accepted them before placing his order. The validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale.
These General Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer's purchase is that in force on the website on the date the order is placed.
ARTICLE 3. PRODUCTS OFFERED FOR SALE
The Products offered for sale on the website www.schadestore.com are those present on the site on the day of consultation.
The main characteristics of the Products, bringing together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website in the product sheets and the Seller's catalog.
The Customer is required to read this before placing any order.
The choice and purchase of a Product are the sole responsibility of the Customer.
Some of our pieces are unique and others can be made from fine stones. The photographs and graphics presented on the website www.schadestore.com are not contractual and cannot engage the responsibility of the Seller. As these are creations made in an artisanal way, the articles may present irregularities of finish inherent to this method of manufacture and proving the uniqueness of the articles offered. This cannot constitute grounds for returns due to major defects. The responsibility of the Seller cannot be engaged nor the validity of the order canceled.
The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract.
The contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
In accordance with the Data Protection Act of 6 January 1978, reinforced and supplemented by the GDPR (General Data Protection Regulation) which came into force on 25 May 2018, the Customer has, at any time, a right of access, rectification, opposition, erasure and portability of all of his personal data by writing, by post and providing proof of identity, to the Seller's address, mentioned above.
The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website www.schadestore.com .
ARTICLE 4. Order
It is up to the Customer to select on the website www.schadestore.com the Products that he wishes to order, according to the following terms:
To place an order, the Customer must follow the steps below:
1. Consult the product sheet and ensure that it meets your expectations. The Customer can, depending on the product, adjust certain options such as size or color, taking into account that these choices can influence the price.
2. Add the desired items to your cart by clicking on “Add to cart”.
3. Once the selection is complete, access the basket summary and click on "Proceed to payment".
4. Log in to your personal account or, if necessary, create an account by following the instructions.
5. Provide your delivery information, including title, name, postal address, email and telephone.
6. Choose a delivery method from those available, check the times and costs, then continue.
7. If the delivery and billing addresses differ, specify the billing details.
8. Select a payment method from those offered.
After checking the contents of the cart and the total amount (including shipping costs and options), the Customer must:
· Read and accept these T&Cs by checking the corresponding box.
· Confirm your order by clicking on “Check order”, then make payment under the conditions set out in article 6 of these T&Cs.
Once the payment is validated, the contract is concluded and the order becomes final. Any subsequent modification (quantity, product, etc.) is no longer possible.
Confirmation and Responsibility
After validation, the Customer will receive a confirmation by email including a summary of the order, as well as the billing and delivery details.
The information provided by the Customer when ordering is binding on the Customer. In the event of an error (incorrect address, etc.), the Seller shall not be held liable.
The languages used for the conclusion of contracts on the site are French and English. The T&Cs and confirmations are transmitted on a durable medium via email.
4.1. Order and Collection in Store
The Customer can order their products directly on the website www.schadestore.com and choose the option of in-store collection (“Click & Collect”). This free service allows you to reserve a piece of jewelry online and pick it up in store.
For a withdrawal within 24 hours, it is possible to reserve by telephone at 01.42.54.98.79 or by email at contact@schadejewellery.com.
Once the order is confirmed, the Customer receives an email containing an order number and the details for the withdrawal. The item must be collected within 15 days. After this period, the order is cancelled and refunded.
To collect the product, the Customer must go to the store with their order number. A third party authorized to do so may also collect the product, provided that they inform the Seller in advance by email.
4.2. Delivery
Orders are prepared with the greatest care and delivered to you in a pouch case with a certificate of authenticity.
- for delivery in
France: 1 to 3 working days by tracked letter or colissimo
- for delivery within the European Union:
2 to 5 working days
- for delivery outside the European Union : 7 to 10 working days
Shipping fees are offered in Mainland France.
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European Union: Customs duties and formalities are fully covered by Schade Jewellery.
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United States: Customs duties and formalities are the responsibility of the customer.
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Overseas Territories (DOM-TOM): Customs duties and formalities are the responsibility of the customer.
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United Kingdom: Since leaving the European Union, customs duties and formalities are the responsibility of the customer.
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Rest of the world: Customs duties and formalities are the responsibility of the customer.
In the event of an exchange or refund, customs duties and formalities remain exclusively the customer's responsibility.
The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is his responsibility to check the accuracy of the order and to immediately report or rectify any errors.
The registration of an order on the website is carried out when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates his order. This validation implies acceptance of all of these General Conditions of Sale as well as the general conditions of use of the website.
The sale is only final after the Seller has sent the Customer confirmation of acceptance of the order by email, which must be sent without delay and after the Seller has received payment in full.
Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the terms described above, on the Internet site constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
4.3. Modification of the order
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.
4.4. Cancellation of the order
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be cancelled, except in the exercise of the right of withdrawal or in cases of force majeure.
Return shipping costs are the responsibility of the customer.
In the event of a return, parcels remain under your responsibility until they are received by Schade Jewellery. To ensure safe delivery, we strongly recommend returning your item with a tracking number and insuring your parcel against any potential risks during transit.
ARTICLE 5. PRICES
The Products are supplied at the current prices listed on the website www.schadestore.com , when the order is registered by the Seller. Prices are expressed in Euros, including VAT.
The prices take into account any discounts that may be granted by the Seller on the website. These prices are firm and not revisable during their period of validity, as indicated on the website, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the website www.schadestore.com and calculated prior to placing the order.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport and delivery costs, as calculated prior to validation of the order by the Customer, are entirely at the Customer's expense.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
ARTICLE 6. PAYMENT CONDITIONS
The Products offered by the Seller are delivered to the Customer in return for a price.
Any amount paid in advance on the price, deposit or down payment, shall bear interest at the legal rate upon expiry of a period of three months from payment and until the delivery date in accordance with Article L214-2 of the Consumer Code.
In the event of late payment and payment of the sums owed by the Customer beyond the deadlines set above, and after the payment date appearing on the invoice sent to the Customer, late payment penalties calculated monthly at the legal interest rate of the amount including tax of the purchase price, increased by shipping costs, appearing on said invoice, will be automatically and automatically acquired by the Seller, without any formality or prior formal notice.
Furthermore, any delay in payment automatically results in the application of a fixed compensation of forty (40) Euros, without prejudice to late payment penalties.
Late payment will also result in the immediate payment of all amounts owed by the Customer, without prejudice to any other action that the Seller would be entitled to take, in this respect, against the Customer.
Furthermore, the Seller reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of current orders placed by the Customer.
No additional costs, greater than the costs incurred by the Seller for the use of a means of payment, may be charged to the Customer.
The payment cards accepted are: CB, MasterCard®, Visa, Paypal, bank transfer or Alma.
In case of payment via Alma, the price is payable in 2, 3, 4 times, these amounts will be collected by Alma on the due dates announced when you placed your order. In case of return for reimbursement, your first monthly payment will be reimbursed by Alma and the other monthly payments will be automatically cancelled.
By bank transfer, the Customer will receive an email at the address provided, providing the Company's bank details and inviting them to make the transfer corresponding to the payment of their order within ten (10) working days from the validation of their order. An email will be sent to the Customer within 8 days if the expected amount has still not been received in the Company's bank account. The order is only final when the Company has received confirmation of payment of the price by the Customer. The order may be cancelled by the Company if the Customer has not made the bank transfer within the time limit.
In the event of payment by PAYPAL, the Customer expressly acknowledges having read and accepted the general conditions of PAYPAL, which is solely responsible for processing personal data relating to the means of payment entered by the Customer.
In the case of payment by payment card, during payment, the bank requests personal information from the Customer in order to verify the identity of the cardholder and validate the transaction. The Customer must provide their payment card number, depending on the type of card, its expiry date and the cryptogram number (3-digit number on the back of the payment card).
The Customer guarantees to the Company that he is the legitimate holder of all rights allowing him to use the payment card.
Financial information will be transferred by means of an encrypted protocol, to PAYPAL or to other banks providing services related to remote electronic payment, without third parties being able to have access to it under any circumstances.
ARTICLE 7. DELIVERY OF PRODUCTS
Delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered.
The Products ordered by the Customer will be delivered worldwide to the address indicated by the Customer when ordering on the website. In France, the ordered product is delivered by post either by Lettre Suivi (4 days maximum) or by Colissimo (48 hours maximum) and only for large items.
Except in special cases or in the unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above. However, these time limits are provided for information purposes only.
If the Products ordered have not been delivered within 5 days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the Customer may notify the Seller, under the conditions provided for in Article L216-6 of the Consumer Code:
- either the suspension of payment of all or part of the price until the Seller performs, under the conditions provided for in Articles 1219 and 1220 of the Civil Code,
- or the resolution of the sale, after having formally notified the Seller to perform within a reasonable additional period not respected by the Seller.
The resolution may be immediate if the Seller refuses to perform or if it is clear that it will not be able to deliver the Products or if the delivery deadline not respected constituted, for the Customer, an essential condition of the sale.
In the event of termination of the sale, the sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
The Seller bears the risks of transport and is required to reimburse the Customer in the event of damage caused during transport.
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs related thereto will be subject to specific additional invoicing, upon prior acceptance by the Customer.
The Customer is required to check the condition of the products delivered. He has a period of 5 days from delivery to notify us by email to contact@schadejewellery.com
Any reservations or claims for non-conformity, defect or apparent defect of the Products delivered (for example damaged package already opened...), as in the event of failure to provide the instructions for use or installation instructions, with all supporting documents relating thereto (photos in particular). After this period and in the absence of having complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect.
It is recalled that the absence of reservations made by the Customer upon delivery of the Products does not exempt the Seller from the guarantee of conformity, as described below.
ARTICLE 8. TRANSFER OF OWNERSHIP AND TRANSFER OF RISKS
The transfer of ownership of the Seller's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the Products.
Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products, which therefore travel at the Seller's risk, except when the Customer uses a carrier that he has chosen himself, independent of the Seller, in which case the transfer of risks is made at the time of delivery of the Products ordered by the Seller to the carrier chosen by the Customer.
ARTICLE 9. RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within 14 days following notification to the Seller of the Customer's decision to withdraw.
Returns must be made in their original condition and complete, allowing them to be put back on the market in new condition, accompanied by the purchase invoice. Damaged, worn, soiled or incomplete Products will not be accepted.
The right of withdrawal may be exercised online, using the withdrawal form available on the website www.schadestore.com , in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, free of ambiguity, expressing the desire to withdraw. It is also possible to issue a withdrawal request by email to the address: contact@schadejewellery.com
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will remain the responsibility of the Customer.
The refund will be made within 14 days from notification to the Seller of the decision to withdraw.
ARTICLE 10. SELLER’S LIABILITY AND WARRANTY
The Products sold on the Website comply with the regulations in force in France and have performances compatible with non-professional uses.
The Products supplied by the Seller benefit automatically and without additional payment, regardless of the right of withdrawal, in accordance with the legal provisions:
- the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or do not correspond to the order,
- the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use.
10.1. Legal guarantee of conformity
The Seller undertakes to deliver goods that comply with the contractual description and the criteria set out in Article L217-5 of the Consumer Code. It is liable for any lack of conformity existing at the time of delivery of the Products and which appear within two years of delivery.
This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code, the limitation period starting to run on the day the Customer becomes aware of the lack of conformity.
Any lack of conformity that appears within twenty-four months or twelve months in the case of second-hand goods from the delivery of the Products are, unless proven otherwise, presumed to have existed at the time of delivery. In the event of a lack of conformity, the Customer may demand that the Products delivered be brought into conformity by repair or replacement or, failing that, a reduction in the price or the cancellation of the sale, under the legal conditions. It may also suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the Seller has fulfilled its obligations under the legal guarantee of conformity, under the conditions of Articles 1219 and 1220 of the Civil Code. It is up to the Customer to request that the Products be brought into conformity from the Seller, choosing between repair and replacement. The goods are brought into conformity within a period not exceeding thirty days following the Customer's request.
The repair or replacement of the non-compliant Product includes, where applicable, the removal and recovery of the latter as well as the installation of the Product brought into conformity or replaced.
Any Product brought into conformity within the framework of the legal guarantee of conformity benefits from a six-month extension of this guarantee.
In the event of replacement of the non-compliant Product when, despite the Customer's choice, compliance has not been carried out by the Seller, the replacement starts, for the Customer's benefit, a new period of legal guarantee of conformity, from the delivery of the replaced Product.
If the requested compliance is impossible or results in disproportionate costs under the conditions set out in Article L217-12 of the Consumer Code, the Seller may refuse it. If the conditions set out in this same text are not met, the Customer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with Articles 1221 et seq. of the Civil Code.
The Customer may finally demand a price reduction or the termination of the sale (unless the lack of conformity is minor) in the cases provided for in article L217-14 of the Consumer Code.
When the lack of conformity is so serious that it justifies a reduction in price or immediate termination of the sale, the Customer is not required to request in advance the repair or replacement of the non-conforming Product.
The price reduction is proportional to the difference between the value of the Product delivered and the value of this good in the absence of the lack of conformity.
In the event of termination of the sale, the Customer is reimbursed for the price paid against return of the non-compliant Products to the Seller, at the latter's expense. The reimbursement is made upon receipt of the non-compliant Product or proof of its return by the Customer and at the latest within fourteen days thereafter, with the same means of payment as that used by the Customer when paying, unless expressly agreed otherwise by the latter and in any event without additional costs. The foregoing provisions are without prejudice to the possible allocation of damages to the Customer, for the loss suffered by the latter due to the lack of conformity.
10.2. Legal guarantee against hidden defects
The Seller is liable for hidden defects under the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use.
The Customer may decide to implement the warranty against hidden defects of the Products in accordance with Article 1641 of the Civil Code; in this case, he may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the same code.
10.3. Disclaimer of warranty
The Seller shall not be held liable in the following cases:
- non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to check before placing an order,
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. When the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared. The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against return of the goods, if:1° The professional refuses to repair or replace the goods;2° The repair or replacement of the goods occurs after a period of thirty days;3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant goods, or if he bears the costs of installing the repaired or replaced goods;4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer is not entitled to rescission of the sale if the lack of conformity is minor.
Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.
The rights mentioned above result from the application of articles L217-1 to L217-32 of the consumer code.
Any seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good
ARTICLE 11. CUSTOMER SERVICE
For any information or complaint, the Customer can contact customer service at the following address: contact@schadejewellery.com .
ARTICLE 12. PRIVACY POLICY
In application of law 78-17 of January 6, 1978 amended by law n°2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of invoices, in particular.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the website meets the legal requirements regarding the protection of personal data, the information system used ensuring optimal protection of this data.
The Client has, in accordance with current national and European regulations, a permanent right of access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him/her.
This right may be exercised under the conditions and according to the methods defined on the website.
12.1 Uses of Information
Schade Jewellery undertakes not to use them for other purposes and/or to transmit them to third parties, without your express consent or outside the cases provided for by law and does not carry out any marketing, rental or disclosure of your personal data to third parties without your authorization unless an administrative or judicial authority has given it an injunction in application of a legal or regulatory requirement.
Consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list to oppose telephone canvassing.
ARTICLE 13. INTELLECTUAL PROPERTY
The content of the website www.schadestore.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, including the T&Cs, texts, images, logos, graphic designs, computer codes, total or partial, of this content is strictly prohibited and may constitute an infringement.
ARTICLE 14. UNFORESEEN EVENTS
In the event of a change in circumstances unforeseeable at the time of conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party which has not agreed to assume a risk of excessively onerous performance may request a renegotiation of the contract from its co-contractor.
ARTICLE 15. FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
ARTICLE 16. TERMINATION TERMS
It is recalled that, in accordance with legal provisions, termination of the contract by electronic means is possible when the contract has been concluded electronically or, when on the day of termination the Seller offers Customers the possibility of concluding contracts electronically.
For this purpose, a free functionality is made available to the Customer, allowing him to complete, electronically, the notification and all the steps necessary for the termination of the contract, of which the Seller must acknowledge receipt by informing the Customer, on a durable medium and within a reasonable time, of the date on which the contract ends and of the effects of the termination.
ARTICLE 17. APPLICABLE LAW AND LANGUAGE
These General Conditions of Sale and the transactions resulting from them are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text shall be authentic in the event of a dispute.
ARTICLE 18. DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their follow-ups and which could not have been resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law.
The Customer is informed that he may in any event resort to conventional mediation, in particular with the Consumer Mediation Commission (L612-1 of the Consumer Code) or with existing sectoral mediation bodies, the references of which appear on the website or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The Customer may also make a request for mediation under the conditions provided for in Articles L611-1 et seq. of the Consumer Code with the mediator CM2C, 49 Rue de ponthieu 75008 Paris, Telephone: 0189470014, by email: cméc.net
Furthermore, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals of
the European Union. This platform is accessible at the following link:
https://webgate.ec.europa.eu/odr/ .
If the dispute must be brought before the courts, it is recalled that in application of article L141-5 of the consumer code: the consumer may refer the matter at his choice, in addition to one of the courts with territorial jurisdiction under the code of civil procedure, to the court of the place where he resided at the time of the conclusion of the contract or the occurrence of the damaging event.
It is also recalled that, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union.
ARTICLE 19. PRE-CONTRACTUAL INFORMATION AND CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed by the Seller in a legible and comprehensible manner, by means of the provision of these General Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L221-5 of the Consumer Code:
- on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity allowing him to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its properties and essential particularities
- on the price of and ancillary costs or, in the absence of payment of a price, on any advantage provided instead of or in addition to it and on the nature of this advantage;
- on the terms of payment, delivery and execution of the sales contract;
- in the absence of immediate execution of the sale, on the delivery times of the Products ordered;
- on the identity of the Seller and all of their contact details;
- on the existence and terms of implementation of guarantees (the legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and, where applicable, on after-sales service;
- on the possibility of using a consumer mediator, whose contact details appear in these General Conditions of Sale, under the conditions provided for in the Consumer Code
- on the right of withdrawal (existence, conditions, time limit, methods of exercising this right and standard withdrawal form), the terms of termination, the processing of complaints and other important contractual conditions and, where applicable, on the costs of using the remote communication technique, the existence of codes of good conduct and financial guarantees and deposits;
- on the accepted payment methods.
The fact that a Customer places an order on the website www.schadestore.com implies full acceptance and adherence to these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.
ARTICLE 20. ETHICS, KIMBERLEY PROTOCOL AND PROCUREMENT
As a trusted company offering its customers quality products, SCHADE JEWELLERY is committed to ensuring that its suppliers respect our ethics and we expect them to observe rules in accordance with an environmental policy that protects the health of its employees.
Our suppliers comply with the laws and regulations in force in France, particularly with regard to:
The minimum legal age for working,
Non-discrimination,
Working time,
The level of remuneration,
Conditions of employment,
Freedom of association and collective bargaining.
SCHADE JEWELLERY supports the Kimberley Process and pays particular attention to the selection of its suppliers and thus ensures their diamond supplies. All diamonds purchased by SCHADE JEWELLERY are therefore from legitimate sources not involved in financing conflicts.
ANNEX. WITHDRAWAL FORM
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.schadestore.com, except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
For the attention of
SAS SCHADE JEWELLERY
15, rue des Abbesses
75018 Paris
I hereby notify the withdrawal of the contract relating to the order of products below:
- Ordered on ....... / Received on .........
- Order number: ................................................................
- Customer Name: ................................................................................
- Customer Address: .......................................................................
Signature of the Client (only if this form is notified on paper):
Date : .................................